Sales & Orders Administrator

Atkinson Moss Ltd.; Hevingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

31 days annual leave

Profit-sharing

Christmas shutdown

Healthcare scheme

Electric car scheme

Flexible working hours

Job summary

Atkinson Moss Ltd. in Cawston (Norfolk) is seeking a Sales & Orders Administrator to support the Order & Despatch team, processing customer orders and coordinating stock movement from the warehouse to customers.

You will communicate with customers, hauliers and the Sales team, ensuring orders are processed accurately and in line with procedures, with flexibility on start/finish times and some homeworking after established.

Qualifications

• Previous experience in an administrative role.
• Good IT skills, particularly Microsoft Office and Excel.
• Excellent customer service experience.

Responsibilities

• Processing customer orders and responding to queries via email and telephone.
• Coordinating the movement of stock to the warehouse facility.
• Liaising with truck drivers regarding arrivals and departures.
• Maintaining accurate records and ensuring information is processed correctly.
• Supporting the wider Order & Despatch team to ensure the smooth running of daily operations.
• Managing queries and resolving issues in a proactive and professional manner.

Skills

Administrative experience

Customer service experience

Communication skills

Teamwork

Attention to detail

Tools

Microsoft Office

Excel

Job description

Sales & Orders Administrator

Location: Cawston, Norfolk

Salary: £28,314 per annum

Contract: Full or part time hours considered

Hours: Flexible on start and finish time

We’re recruiting for an Sales & Orders Administrator to join a busy Order & Despatch team based in Cawston. This is a varied role where you’ll play an important part in ensuring customer orders are processed efficiently and stock moves smoothly from the warehouse to customers.

With flexible working hours and some homeworking available once established, this is a great opportunity for someone who enjoys a mix of administration, customer service and coordination.

The Role

Working closely with customers, hauliers and the Sales team, you’ll help coordinate the movement of stock and ensure orders are processed accurately and in line with internal procedures and HMRC regulations.

Your responsibilities will include:

• Processing customer orders and responding to queries via email and telephone.


• Coordinating the movement of stock to the warehouse facility.


• Liaising with truck drivers regarding arrivals and departures.


• Maintaining accurate records and ensuring information is processed correctly.


• Supporting the wider Order & Despatch team to ensure the smooth running of daily operations.


• Managing queries and resolving issues in a proactive and professional manner.

You’ll ideally have:

• Previous experience in an administrative role.


• Good IT skills, particularly Microsoft Office and Excel.


• Experience delivering excellent customer service.


• Strong communication and teamwork skills.


• A high level of accuracy and attention to detail.


• The ability to manage competing priorities and adapt to changing demands.


• A willingness to learn, take initiative and find solutions to problems.


• The ability to absorb new information quickly and apply it effectively.


• Knowledge of HMRC regulations would be an advantage, but this is not essential.

Benefits:

• 31 days’ annual leave, including bank holidays


• Profit-sharing scheme


• Christmas shutdown


• Healthcare scheme


• Electric car scheme


• Flexible working hours