Order & Customer Experience Specialist

IQE PLC; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discretionary bonus

PHI

Life assurance

Cycle to work

Electric car scheme

Employee assistance program

Job summary

IQE plc in Cardiff is seeking a proactive Sales Administrator to support the commercial team with order processing, acknowledgment and tracking. You will ensure accurate communication with engineering, quality assurance and logistics to deliver a high level of customer satisfaction.

You will maintain the Salesforce database, generate daily KPIs and help manage after-sales inquiries, coordinating with agents and customers to strengthen relationships and secure repeat business.

Qualifications

• Experience in sales administration or order processing.
• Proficient computer skills and experience with CRM systems.
• Strong communication and organisational abilities.

Responsibilities

• Order Processing: Checking T&Cs and entering into IQE’s order book.
• Order acknowledgement: Liaising with planning team to ensure timely delivery of order acknowledgements.
• Order Tracking: Managing the order book and monitoring on-time delivery while updating customers.
• Liaising with agents and customers on order-related queries.
• Supporting the commercial team in resolution of after-sales enquiries.
• Providing administrative support to the commercial team.
• Maintaining and updating Salesforce database.
• Preparing, analysing and communicating daily, weekly and monthly KPI performance.
• Adhering to internal safety, HR, environmental and quality guidelines and procedures.

Skills

Sales administration

Computer literacy

Tools

Salesforce

Job description

IQE plc in Cardiff is seeking a proactive Sales Administrator to support the commercial team with order processing, acknowledgment and tracking. You will ensure accurate communication with engineering, quality assurance and logistics to deliver a high level of customer satisfaction.

You will maintain the Salesforce database, generate daily KPIs and help manage after-sales inquiries, coordinating with agents and customers to strengthen relationships and secure repeat business.