Internal Sales Specialist: Orders, Service & Growth

Atkore; Greets Green; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life assurance 4x salary

Free onsite parking

Discretionary bonus scheme

Job summary

Atkore is seeking a proactive Customer Service/Order Administrator to manage customer orders and queries, ensuring timely processing and high service levels. You will use Infor and Salesforce to track orders, check stock, and coordinate dispatch.

The role requires GCSEs, solid IT skills, and a good telephone manner. You will join a collaborative UK team and contribute to outbound campaigns and quotations with a focus on accuracy and customer satisfaction.

Qualifications

• GCSE level or equivalent required.
• Experience handling customer inquiries and processing orders.
• Ability to use CRM systems and basic data entry.
• Strong telephone manner and professional communication.
• Ability to work in a team and manage own workload.

Responsibilities

• Use computerised systems (Infor and Salesforce) to process customer orders, check inventory and respond to issues.
• Process and progress orders through to dispatch.
• Maintain telephone contact with customers, external sales teams, and transport companies to ensure timely communication.
• Respond to inquiries on stock, pricing and discounts; provide 1st level technical support where possible.
• Engage in outbound calls to promote sales, including inactive accounts and promotions.
• Provide information to the external sales team on quotations and customer accounts.
• Organise transport for non-standard deliveries and escalate issues as needed.
• Support other administrative tasks for the UK team as directed by the Team Leader.

Skills

CRM experience

Telephone communication

Data entry

Team player

Time management

Office admin

Education

GCSE level or equivalent

Tools

Salesforce

Infor

Job description

Atkore is seeking a proactive Customer Service/Order Administrator to manage customer orders and queries, ensuring timely processing and high service levels. You will use Infor and Salesforce to track orders, check stock, and coordinate dispatch.

The role requires GCSEs, solid IT skills, and a good telephone manner. You will join a collaborative UK team and contribute to outbound campaigns and quotations with a focus on accuracy and customer satisfaction.