Sales Support & Customer Service Coordinator

Origin UK Operations and Origin Amenity; Montrose; On-site; GBP 24,000 - 36,000; Full time

Job summary

Origin is seeking a proactive Office Administrator to validate and process orders received electronically, by email and post, ensuring price, grade and customer details align with current local and national arrangements. You will enter orders accurately into the company system and support the Commercial team and site managers.

This role requires excellent organisation, punctuality and a calm manner under pressure, with strong attention to detail and a proactive approach to customer enquiries.

Qualifications

• Provide exceptional customer service with proactive, approachable attitude.
• Be punctual and demonstrate excellent organisational skills.
• Demonstrate attention to detail and highlight errors to management.
• Maintain a professional telephone manner and calm presence under pressure.
• Build strong internal and external relationships across teams and sites.
• Ensure high accuracy when using company systems for pricing and grade data.
• Support others as needed and manage workload in a busy environment.

Responsibilities

• Checking and validating new orders to ensure price, grade and customer details are correct.
• Ensuring new orders are entered accurately into the company system in a timely manner
• Challenging and validating order amendments to align with trading parameters
• Support Commercial/Sales Directors and Wholesale/Retail Managers as required
• First point of contact for customers regarding enquiries
• Liaising with Transport Coordinator and Site Manager to schedule hauliers
• Assisting Transport Coordinator with order chasers and ETA updates
• Chasing customer collect orders to ensure timely collection
• Producing price lists and maintaining recipient databases
• Adhering to IT, admin, and company policies across systems
• Training other office staff as appropriate
• Carrying out other reasonable requests from line management

Skills

Customer service

Punctuality

Organisational skills

Attention to detail

Telephone manner

Relationship building

Data accuracy

Team player

workload management

Job description

Origin is seeking a proactive Office Administrator to validate and process orders received electronically, by email and post, ensuring price, grade and customer details align with current local and national arrangements. You will enter orders accurately into the company system and support the Commercial team and site managers.

This role requires excellent organisation, punctuality and a calm manner under pressure, with strong attention to detail and a proactive approach to customer enquiries.