Optics Retail Assistant — Customer Care & Eyewear Expert

Boots; Reading; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts

Career development opportunities

Enhanced parental leave pay

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots Opticians in Reading is seeking a Retail Assistant to be the first and last point of contact for customers. You will greet customers, assist with eyewear solutions, and participate in the Step Into Optics training programme to develop knowledge and practical experience.

The role involves dispensing glasses, assisting with eye-tests, aftercare, and handling shopping floor operations, reporting to the store manager. A passion for customer care and a willingness to learn are essential.

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environment preferred.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Job description

Boots Opticians in Reading is seeking a Retail Assistant to be the first and last point of contact for customers. You will greet customers, assist with eyewear solutions, and participate in the Step Into Optics training programme to develop knowledge and practical experience.

The role involves dispensing glasses, assisting with eye-tests, aftercare, and handling shopping floor operations, reporting to the store manager. A passion for customer care and a willingness to learn are essential.