Eyewear Advisor & Customer Care Specialist

Boots; Brighton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discounts

Career development

Family leave benefits

Flexible benefits

Employee assistance

Job summary

Boots Opticians is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You’ll build relationships, greet customers, assist with eyewear selections, and participate in pre-screening activities for eye-tests.

You’ll benefit from Boots’ industry-leading Step Into Optics training, gaining workshop-based and practical on-the-job learning to develop your eyewear expertise.

Qualifications

• Customer-facing role experience preferred.
• Desire to learn and develop eyewear knowledge.
• Retail or clinical environment experience is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks related to dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Learning mindset

Retail experience

Job description

Boots Opticians is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You’ll build relationships, greet customers, assist with eyewear selections, and participate in pre-screening activities for eye-tests.

You’ll benefit from Boots’ industry-leading Step Into Optics training, gaining workshop-based and practical on-the-job learning to develop your eyewear expertise.