Eyewear Consultant & Customer Care Expert

Boots UK; Chester; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts

Clinical and non-clinical career发展

Job summary

Boots Opticians is recruiting a Retail Assistant to be the friendly first and last point of contact for customers in-store. You will build relationships, listen to needs, and help customers find the right eyewear solution while supporting pre-screening activities and eye-tests.

You will also take part in our industry-leading Step Into Optics training programme, combining hands-on experience with workshops to develop your knowledge and skills within a busy retail optician environment.

Qualifications

• Experience in customer service is preferred.
• Retail or clinical environment experience is a bonus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards
• You will be based in store and report to store manager.

Skills

Customer care passion

Willingness to learn

Job description

Boots Opticians is recruiting a Retail Assistant to be the friendly first and last point of contact for customers in-store. You will build relationships, listen to needs, and help customers find the right eyewear solution while supporting pre-screening activities and eye-tests.

You will also take part in our industry-leading Step Into Optics training programme, combining hands-on experience with workshops to develop your knowledge and skills within a busy retail optician environment.