Optical Store Lead & Patient Care Coach

Boots; St Helens; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption/

Flexible benefits scheme

Job summary

Boots Opticians is seeking an Assistant Manager to lead a diverse team and partner with the Store Manager to drive customer satisfaction and sales. You will work across the whole store, balancing service, operations and clinical tasks to deliver a seamless patient journey.

You will mentor staff, manage rotas, conduct reviews and participate in Boots’ industry-leading training to build clinical knowledge and leadership skills for a rewarding career path.

Qualifications

• GOC registration is essential.
• Experience in customer-facing roles is required.
• Experience leading or coaching a team is preferred.
• Experience in a clinical environment is desirable.

Responsibilities

• Lead and inspire the store team to deliver an excellent customer journey.
• Contribute to the commercial plan and store operations.
• Support clinical activities: pre-screening, dispensing, accuracy checks.

Skills

GOC Registered

Leadership experience

Customer service

Team coaching

Clinical environment

Desire to learn

Job description

Boots Opticians is seeking an Assistant Manager to lead a diverse team and partner with the Store Manager to drive customer satisfaction and sales. You will work across the whole store, balancing service, operations and clinical tasks to deliver a seamless patient journey.

You will mentor staff, manage rotas, conduct reviews and participate in Boots’ industry-leading training to build clinical knowledge and leadership skills for a rewarding career path.