Assistant Store Manager — Lead Clinic & Customer Experience

Boots; Wilmslow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development opportunities

Enhanced leave pay

Flexible benefits

Counselling support

Job summary

Boots Opticians is seeking an Assistant Manager to lead a diverse team across customer service, store operations and clinical tasks. You will work closely with the Store Manager to execute the commercial plan and drive the business forward.

The role involves managing rotas, reviews and performance while supporting staff development through Boots’ training pathways. You will gain exposure to patient pre-screening, dispensing and quality checks within a supportive, inclusive environment as part of

Qualifications

• Experience in a customer-facing role.
• Desire to learn and develop new skills.
• Led or coached a team to meet targets.

Responsibilities

• Lead and inspire your team to deliver an exemplary customer journey.
• Collaborate with the Store Manager to deliver the commercial plan.
• Contribute to store operations and clinical activities (pre-screening, dispensing, accuracy checks).
• Create and maintain rotas, conduct return-to-work reviews, and manage performance.

Skills

Customer-facing experience

Leadership/Coaching

Willingness to learn

Clinical environment experience

Job description

Boots Opticians is seeking an Assistant Manager to lead a diverse team across customer service, store operations and clinical tasks. You will work closely with the Store Manager to execute the commercial plan and drive the business forward.

The role involves managing rotas, reviews and performance while supporting staff development through Boots’ training pathways. You will gain exposure to patient pre-screening, dispensing and quality checks within a supportive, inclusive environment as part of