Eyewear Sales Advisor for Eye & Hearing Care

M&S Opticians; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

M&S Opticians in Manchester is seeking a Sales Advisor to deliver high-quality eye and hearing care services while guiding customers through eyewear selections, supporting stock management, and ensuring a seamless in-store experience.

The role emphasises promoting services, maintaining records, and delivering outstanding customer service in a fast-paced retail environment, with a focus on helping customers find the right frames and achieving sales targets.

Qualifications

• Strong background in retail, customer service, or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail experience

Customer service

Communication skills

Sales focus

Attention to detail

Job description

M&S Opticians in Manchester is seeking a Sales Advisor to deliver high-quality eye and hearing care services while guiding customers through eyewear selections, supporting stock management, and ensuring a seamless in-store experience.

The role emphasises promoting services, maintaining records, and delivering outstanding customer service in a fast-paced retail environment, with a focus on helping customers find the right frames and achieving sales targets.