Eyewear & Hearing Care Consultant

M&S Opticians; Sheffield; On-site; GBP 18,000 - 22,000; Full time

Job summary

M&S Opticians in Sheffield is seeking an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings within the wider M&S store. You will assist patients in selecting frames and lenses, educate on care, and ensure a seamless customer experience.

With a strong retail background and excellent communication skills, you will optimise sales opportunities, maintain customer records, manage stock, perform basic adjustments, and schedule appointments in a fast-paced

Qualifications

• Strong retail or customer service background.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask in a fast-paced environment.
• Commercial awareness to maximise sales opportunities.
• Optical or healthcare experience preferred but not required.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail experience

Customer service

Communication skills

Sales awareness

Eyewear knowledge

Job description

M&S Opticians in Sheffield is seeking an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings within the wider M&S store. You will assist patients in selecting frames and lenses, educate on care, and ensure a seamless customer experience.

With a strong retail background and excellent communication skills, you will optimise sales opportunities, maintain customer records, manage stock, perform basic adjustments, and schedule appointments in a fast-paced