Optical Retail Specialist – Premium Eyewear & Growth

Vision Express; Evesham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Staff discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to join our store team. Deliver personalised customer service, advise on eyewear, and support fittings. You will learn to adjust frames, assist with minor repairs, and help with pre-screening eye tests using modern optical technology.

The role fosters a customer-focused environment in a busy retail setting, backed by a leading group and opportunities to grow within eye care technology and brand partnerships.

Qualifications

• Strong customer service and communication skills.
• Interest in eyewear and digital tools.
• Willingness to learn frame adjustments and minor repairs.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication

Product knowledge

Team player

Education

GCSEs or equivalent

Tools

POS systems

Frame fitting tools

Job description

Vision Express is seeking a Retail Optical Assistant to join our store team. Deliver personalised customer service, advise on eyewear, and support fittings. You will learn to adjust frames, assist with minor repairs, and help with pre-screening eye tests using modern optical technology.

The role fosters a customer-focused environment in a busy retail setting, backed by a leading group and opportunities to grow within eye care technology and brand partnerships.