Optical Retail Specialist — Frames, Fittings & Tech

Vision Express; Wilmslow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame/ Sunglasses allowance

33 days holiday + buy/sell

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service, advise on premium eyewear, and assist with fittings using state-of-the-art optical tech. You will help maintain smooth store operations and support pre-screening tests in a busy retail environment.

The role emphasizes strong communication, product enthusiasm, and a proactive team mindset, with opportunities to develop in a global optical retailer backed by EssilorLuxottica.

Qualifications

• Confident engaging with customers and recommending products.
• Comfortable using digital tools for eyewear sales and care.
• Positive team player with a can-do attitude.
• Strong communicator who listens to customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product knowledge

Digital tools proficiency

Team player

Job description

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service, advise on premium eyewear, and assist with fittings using state-of-the-art optical tech. You will help maintain smooth store operations and support pre-screening tests in a busy retail environment.

The role emphasizes strong communication, product enthusiasm, and a proactive team mindset, with opportunities to develop in a global optical retailer backed by EssilorLuxottica.