Optical Retail Specialist: Premium Eyewear & Tech Service

Vision Express; Birkenhead; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express, a leading optical retailer and medtech innovator, is seeking an energetic Optical Assistant to join our UK stores. You will deliver confident customer service, advise on eyewear, and support with frame adjustments, fittings, and minor repairs using the latest optical tech.

You will assist with pre-screening eye tests and help keep the store running smoothly through admin and support tasks. A passion for eyewear, strong communication and a team mindset are essential.

Qualifications

• Experience delivering confident personalised customer service.
• Ability to learn to adjust frames, assist with fittings and carry out minor repairs.
• Comfortable using digital tools and guiding customers through eyewear options.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Frame adjustment

Eye care guidance

Communication

Tools

Eye-testing equipment

Frames adjustment tools

Job description

Vision Express, a leading optical retailer and medtech innovator, is seeking an energetic Optical Assistant to join our UK stores. You will deliver confident customer service, advise on eyewear, and support with frame adjustments, fittings, and minor repairs using the latest optical tech.

You will assist with pre-screening eye tests and help keep the store running smoothly through admin and support tasks. A passion for eyewear, strong communication and a team mindset are essential.