Eyewear Specialist – Premium Service, Bonuses, Growth

Vision Express; Addlestone; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Family & friends discounts

Wellbeing support

OneSight foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service and guidance on eyewear products. The role includes learning frame adjustments, assisting with fittings, and minor repairs, while supporting in-store admin tasks.

You’ll work with leading brands and have opportunities to contribute to global vision initiatives. The position offers bonus potential and generous employee benefits within a growing optical retail and med-tech environment.

Qualifications

• Experience in customer-facing retail roles.
• Interest in eyewear and frame adjustments.
• Comfort with digital devices used in-store.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Communication skills

Job description

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service and guidance on eyewear products. The role includes learning frame adjustments, assisting with fittings, and minor repairs, while supporting in-store admin tasks.

You’ll work with leading brands and have opportunities to contribute to global vision initiatives. The position offers bonus potential and generous employee benefits within a growing optical retail and med-tech environment.