Optical Retail Specialist - Frames & Eye Tech

Vision Express; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame discount

Lenses discount

33 days holiday

Buy/sell holiday

Family discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is hiring a Retail Optical Assistant to blend customer service with premium eyewear and medical technology. You’ll interact with customers, offer product advice, and help with fittings and minor repairs in a fast-paced optical retail setting.

You’ll support pre-screening eye tests using the latest optical technology and help keep the store running smoothly with admin and support tasks, contributing to a high-quality customer experience and team collaboration.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Communication

Job description

Vision Express is hiring a Retail Optical Assistant to blend customer service with premium eyewear and medical technology. You’ll interact with customers, offer product advice, and help with fittings and minor repairs in a fast-paced optical retail setting.

You’ll support pre-screening eye tests using the latest optical technology and help keep the store running smoothly with admin and support tasks, contributing to a high-quality customer experience and team collaboration.