Optical Retail Specialist — Eyewear & Tech Growth

Vision Express; Thurrock; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Frames allowance

Holiday entitlement

Friends & family discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is hiring a Retail Optical Assistant to deliver personalised service and expert product advice in a fast-paced eyewear environment. You will learn to adjust frames, assist with fittings, and perform minor repairs while supporting pre-screening eye tests with up-to-date optical technology.

Join a growing med-tech business backed by EssilorLuxottica, with a strong focus on customer experience, career development, and staff wellbeing.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Communication

Team player

Tools

Digital tools

Job description

Vision Express is hiring a Retail Optical Assistant to deliver personalised service and expert product advice in a fast-paced eyewear environment. You will learn to adjust frames, assist with fittings, and perform minor repairs while supporting pre-screening eye tests with up-to-date optical technology.

Join a growing med-tech business backed by EssilorLuxottica, with a strong focus on customer experience, career development, and staff wellbeing.