Optical Retail Specialist — Frames, Fittings & Eye Tech

Vision Express; Norwich; Hybrid; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Frame allowance

Lens discount

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to join our team. You will deliver personalised customer service, advise on eyewear, and assist with fittings and minor repairs, while supporting pre-screening eye tests with the latest optical technology.

You will help keep the store running smoothly with admin tasks and enjoy benefits like frame allowances, discounts, and wellbeing support within a global optical group.

Qualifications

• Deliver confident personalised customer service and product advice.
• Strong communication with customers to understand needs.
• Comfortable using digital tools and devices in-store.

Responsibilities

• Deliver confident personalised customer service and product advice to customers.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication

Digital tools

Teamwork

Tools

None

Job description

Vision Express is seeking a Retail Optical Assistant to join our team. You will deliver personalised customer service, advise on eyewear, and assist with fittings and minor repairs, while supporting pre-screening eye tests with the latest optical technology.

You will help keep the store running smoothly with admin tasks and enjoy benefits like frame allowances, discounts, and wellbeing support within a global optical group.