Optical Practice Manager

Inspired Selections Group; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical company in Nottingham seeks a Qualified Optical Manager to oversee department operations, lead a team, and ensure outstanding patient care. The ideal candidate is a fully qualified Dispensing Optician with experience in leadership, strong communication skills, and a passion for customer service. This role offers competitive salary and various benefits, including a discretionary annual bonus and ongoing training support.

Benefits

Discretionary annual bonus

Company pension scheme

Generous colleague discount

Free access to wellbeing services

Professional indemnity insurance and GOC fees paid

Continuing Education and Training (CET) support

Qualifications

• Proven experience in a leadership role within an optical environment.
• On track to meet statutory CPD points requirements.
• A passion for delivering outstanding patient and customer care.

Responsibilities

• Oversee and manage the day-to-day operations of the optician’s department.
• Lead, coach, and develop a team of Optometrists and Optical Assistants.
• Manage department budgets and performance targets.

Skills

Leadership in an optical environment

Coaching and developing others

Excellent communication skills

Organisational skills

Commercial awareness

Education

Fully qualified Dispensing Optician

Job description

Qualified Optical Manager

Location: Mansfield

Contract Type: Permanent

Part time or Full Time

Salary: Competitive salary plus benefits

The Role

We’re committed to delivering outstanding eye care and putting the health and wellbeing of our customers first. Our Optical Managers play a crucial role in leading their teams to deliver high standards of clinical care and customer service.

This role is ideal for someone who thrives in a fast‑paced retail environment, with a passion for both people management and optical excellence. You’ll ensure the department runs smoothly, your team is supported, and every customer receives an exceptional experience.

You’ll also benefit from dedicated support teams across the wider business network, who will help you drive performance, stay compliant, and continuously improve.

Key Responsibilities

• Oversee and manage the day-to-day operations of the optician’s department.
• Lead, coach, and develop a team of Optometrists and Optical Assistants.
• Maintain compliance with all professional, clinical, and company standards.
• Manage department budgets, sales forecasting, and performance targets.
• Handle customer queries, ensuring the highest level of patient care and satisfaction.
• Coordinate clinic management and ensure the shop floor is fully equipped for customers’ needs.
• Promote a positive, inclusive, and supportive team culture.

Requirements

• Fully qualified Dispensing Optician registered with the General Optical Council (GOC).
• On track to meet statutory CPD points requirements.
• Proven experience in a leadership role within an optical environment.
• Confident in coaching and developing others.
• Excellent communication and organisational skills.
• Strong commercial awareness with the ability to achieve departmental targets.
• A passion for delivering outstanding patient and customer care.

What We Offer

• Discretionary annual bonus
• Company pension scheme
• Generous colleague discount
• Free access to wellbeing services
• Professional indemnity insurance and GOC fees paid
• Continuing Education and Training (CET) support

Why Join Us?

We’re a values‑led organisation that believes in openness, collaboration, and action. Our mission is to make a positive difference – for our customers, our colleagues, and our communities – by providing accessible, high‑quality eye care in a welcoming environment. With a strong national presence and a focus on innovation, we offer genuine opportunities for career progression and personal development.