Optical & Hearing Sales Advisor — Customer-Focused

Scrivens-Opticians-; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary with opportunities

Full training and support

Staff discounts on optical and hearing

Welcoming family-run culture

Career paths into senior roles

Generous staff discount scheme

28 days annual leave including bank

Job summary

Scrivens Opticians & Hearing Care is seeking a friendly Sales Advisor to join our customer-focused team. You’ll be the first point of contact, helping customers choose eyewear and hearing products while delivering expert service in a fast-paced retail setting.

You will greet customers, explain options, process sales, and collaborate with clinicians to ensure a smooth customer journey. Training is provided and a welcoming, family-run culture awaits.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Retail or customer service experience preferred but not essential.
• Able to work in a team or independently, with initiative.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming and well presented.
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey.

Skills

Communication skills

Customer service

Tools

Point-of-sale systems

Job description

Scrivens Opticians & Hearing Care is seeking a friendly Sales Advisor to join our customer-focused team. You’ll be the first point of contact, helping customers choose eyewear and hearing products while delivering expert service in a fast-paced retail setting.

You will greet customers, explain options, process sales, and collaborate with clinicians to ensure a smooth customer journey. Training is provided and a welcoming, family-run culture awaits.