Customer-Centric Optical & Hearing Sales Advisor

Scrivens Opticians & Hearing Care; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Full training

Staff discounts

Family-run culture

Career pathways

Generous leave & holidays

Job summary

Scrivens Opticians & Hearing Care in the West of England is seeking a Sales Advisor to be the first point of contact for customers, helping them feel welcome and understood as they choose optical and hearing products.

The role offers full training, career development opportunities, staff discounts, and a supportive family-run culture, with a focus on delivering a seamless customer journey in-branch.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Customer service or retail experience preferred but not essential.
• Able to work in a team and independently.
• Basic IT skills and attention to detail.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in selecting optical and hearing products.
• Provide advice on frames, lenses, and hearing care.
• Process sales and bookings in-branch systems.
• Support stock management and merchandising.
• Keep store clean and welcoming.
• Collaborate with optometrists, audiologists, and branch team.

Skills

Customer service

Communication

Teamwork

IT literacy

Tools

POS systems

Job description

Scrivens Opticians & Hearing Care in the West of England is seeking a Sales Advisor to be the first point of contact for customers, helping them feel welcome and understood as they choose optical and hearing products.

The role offers full training, career development opportunities, staff discounts, and a supportive family-run culture, with a focus on delivering a seamless customer journey in-branch.