Customer-Focused Optical & Hearing Sales Consultant

Scrivens Opticians & Hearing Care; Chigwell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Full training

Career progression

28 days annual leave (pro-rata)

Job summary

Scrivens Opticians & Hearing Care in the United Kingdom is seeking a Sales Advisor who will be the first point of contact for customers, helping them choose optical and hearing products that improve their lives. You’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

You will greet customers warmly, assist with product selection, and process sales while collaborating with Optometrists and Hearing Aid Audiologists to ensure a seamless journey.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Customer service or retail experience is preferred but not essential.
• Ability to work both in a team and independently with initiative.
• Willingness to learn and grow within a supportive environment.
• Basic IT skills and strong attention to detail.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems; support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Collaborate with Optometrists, Hearing Aid Audiologists and the branch team to ensure a seamless customer journey.

Job description

Scrivens Opticians & Hearing Care in the United Kingdom is seeking a Sales Advisor who will be the first point of contact for customers, helping them choose optical and hearing products that improve their lives. You’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

You will greet customers warmly, assist with product selection, and process sales while collaborating with Optometrists and Hearing Aid Audiologists to ensure a seamless journey.