Call Centre/Admin Assistant

Specsavers; Crawley; Presencial; GBP 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discounts

Great training and development

WeCare subscription funded

Headspace app access

Birthday leave

Resumo da oferta

Specsavers in Crawley is looking for a Call Centre/Admin Assistant to join our busy store team. You’ll be organised and handle a variety of optical administration tasks, including NHS forms, triaging calls, updating records and booking appointments, with some time on the shop floor helping customers.

You’ll join a supportive team, receive full training, and enjoy benefits such as staff discounts and opportunities for progression while delivering excellent customer service in a fast-paced

Qualificações

• Previous telephony and administration experience is advantageous but not essential.
• High level of customer service experience.
• Working in a fast-paced environment requires strong organisational skills.
• Good telephone manner and clear communication are important.
• Desire to learn and progress in your role.

Responsabilidades

• Handle NHS forms and triaging as part of optical administration.
• Answer calls and general queries and update/ file records.
• Manage appointments and support customers on the shop floor as needed.

Conhecimentos

Telephony experience

Administration

Customer service

Organisational skills

Good telephone manner

Desire to learn and progress

Descrição da oferta de emprego

Specsavers. A household name and a High Street staple and you could be part of the team.

As a Call Centre/Admin Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. There will be times when you will be required to be based on the shop floor, supporting customers with their in store journey. The aim is to provide a top-notch administrative service with the customer at the focus of all you do, which in turn will support the store’s success.

Our store

Based in the heart of Crawley, our busy and successful store is full of welcoming and experienced team members ready to meet you!

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full time - 40 hours over 5 days including weekend requirement
• Up to £12.91 per hour depending on experience
• Great career progression opportunities
• Fulltraining provided
• Additional days leave for your birthday
• Funded subscription to "WeCare"
• Access to the Headspace app
• Enhanced parental leave
• Staff discounts
• Working for a certified Great Place to Work

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Hub Assistant.These include:

• Previous telephony and administration is advantageous but not essential
• High level of customer service experience
• Working in a fast - paced environment
• Organisational skills
• Good telephone manner
• Desire to learn and progress
• Friendly persona