Call Centre & Admin Supervisor — Elevate Customer Care

Specsavers; Eltham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Specsavers Perks

WeCare

Headspace access

Eyecare discounts

Birthday day off

Family leave

Sick pay

Job summary

Eltham-based Specsavers is seeking a Call Centre and Admin Assistant Supervisor to join our store in London. You will handle optical administration, NHS forms, triaging calls and queries, and manage appointments to support the store’s success.

The role offers full-time hours (40 hours) including weekend work, with benefits like pension enrolment, Specsavers Perks, WeCare support, Headspace, eyecare discounts, and an extra paid day off for your birthday.

Qualifications

• Background in admin or working in a call centre.

Responsibilities

• Handle optical administration including NHS forms and triaging.
• Answer calls and general queries, update and file records.
• Manage appointments and coordinate schedules for the store.

Skills

Admin background

Call centre experience

Job description

Eltham-based Specsavers is seeking a Call Centre and Admin Assistant Supervisor to join our store in London. You will handle optical administration, NHS forms, triaging calls and queries, and manage appointments to support the store’s success.

The role offers full-time hours (40 hours) including weekend work, with benefits like pension enrolment, Specsavers Perks, WeCare support, Headspace, eyecare discounts, and an extra paid day off for your birthday.