Call Centre Assistant

Specsavers; Heybridge; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

40-hour week

Birthday off

Pension contribution

Headspace app subscription

Employee helpline

Development opportunities

Job summary

Specsavers is seeking a Call Centre Assistant to be part of a supportive team handling administrative tasks for optical services. The role involves NHS forms, triaging, answering calls and queries, updating records and managing appointments.

You will contribute to a high-quality administrative service to support store success. We offer training and development, with a starting salary up to £12.91 per hour, a 40-hour week including a weekend day, and benefits such as annual leave, pension, and

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone.
• Team player with a positive can-do attitude.
• High level of interpersonal skills with the ability to build working relationships with a wide range of people.

Responsibilities

• Handle optical administration including NHS forms and triaging.
• Answer calls and general queries.
• Update and file records.
• Manage appointments.

Skills

Administration

Customer service

Organisational skills

Interpersonal skills

Job description

Call Centre Assistant

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Starting salary up to £12.91 per hour
• Hours - 40 hours per week, including a Saturday OR Sunday
• 28 days annual leave plus your birthday off!
• Pension contribution
• Annual subscription to the "Headspace" app
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities

What we’re looking for?

Some of the skills we’re looking for include:

• Excellent administration and organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you.