Audiology Admin & Call Centre Specialist

Specsavers; Bedford; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Salary up to £12.91/hr

28 days annual leave + birthday off

Full time 40 hours

Pension

Headspace subscription

WeCare helpline

Clinical development opportunities

Access to latest equipment

Job summary

Specsavers is looking for a Call Centre Assistant to support audiology administration, NHS forms triage, and appointment management. You will answer calls, handle general queries, and maintain records while delivering high-quality service in a busy retail setting.

The role offers full-time hours (40 per week), a starting hourly rate of up to £12.91, pension contributions, and wellbeing benefits designed to support training and development.

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach via email and phone.
• Team player with a positive can-do attitude.
• Strong interpersonal skills to build relationships with diverse people.

Responsibilities

• Triage NHS forms and handle audiology administration.
• Answer calls and general queries; update and file records; manage appointments.

Skills

Administration

Organisational skills

Customer service

Team player

Interpersonal skills

Job description

Specsavers is looking for a Call Centre Assistant to support audiology administration, NHS forms triage, and appointment management. You will answer calls, handle general queries, and maintain records while delivering high-quality service in a busy retail setting.

The role offers full-time hours (40 per week), a starting hourly rate of up to £12.91, pension contributions, and wellbeing benefits designed to support training and development.