Call Centre Assistant: Friendly Admin Patient Support (PT)

Specsavers; Cherwell District; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Salary up to £12.91/hour

28 days annual leave + birthday off

Part-time weekend availability

Pension contribution

Headspace subscription

WeCare confidential helpline

Clinical development opportunities

Access to latest clinical equipment

Job summary

Specsavers is seeking a Call Centre Assistant to support optical administration, triage NHS forms, and manage appointments. You willAnswer calls and queries, update records, and provide excellent administrative support to help the store run smoothly.

The role values strong organisational skills, a customer-first approach, and teamwork. Part-time weekend availability is required, with attractive benefits and ongoing development opportunities.

Qualifications

• Strong administrative and organisational abilities.
• Excellent customer service with calm, supportive approach.
• Collaborative team player with positive attitude.
• Strong interpersonal skills for building relationships.

Responsibilities

• Handle NHS forms and triaging as part of optical administration.
• Answer calls and respond to general queries.
• Update and file records; manage appointment scheduling.

Skills

Administrative

Customer service

Team player

Interpersonal skills

Audiology exp

Job description

Specsavers is seeking a Call Centre Assistant to support optical administration, triage NHS forms, and manage appointments. You willAnswer calls and queries, update records, and provide excellent administrative support to help the store run smoothly.

The role values strong organisational skills, a customer-first approach, and teamwork. Part-time weekend availability is required, with attractive benefits and ongoing development opportunities.