Call Centre Assistant

Specsavers; Cherwell District; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Salary up to £12.91/hour

28 days annual leave + birthday off

Part-time weekend availability

Pension contribution

Headspace subscription

WeCare confidential helpline

Clinical development opportunities

Access to latest clinical equipment

Job summary

Specsavers is seeking a Call Centre Assistant to support optical administration, triage NHS forms, and manage appointments. You willAnswer calls and queries, update records, and provide excellent administrative support to help the store run smoothly.

The role values strong organisational skills, a customer-first approach, and teamwork. Part-time weekend availability is required, with attractive benefits and ongoing development opportunities.

Qualifications

• Strong administrative and organisational abilities.
• Excellent customer service with calm, supportive approach.
• Collaborative team player with positive attitude.
• Strong interpersonal skills for building relationships.

Responsibilities

• Handle NHS forms and triaging as part of optical administration.
• Answer calls and respond to general queries.
• Update and file records; manage appointment scheduling.

Skills

Administrative

Customer service

Team player

Interpersonal skills

Audiology exp

Job description

Call Centre Assistant

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Starting salary up to £12.91 per hour
• 28 days annual leave plus your birthday off!
• Part time available 3 days per week (weekend required)
• Pension contribution
• Annual subscription to the “Headspace” app
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Access to latest clinical technology and equipment

What we’re looking for?

Some of the skills we’re looking for include:

• Excellent administration and organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desireable but not required

Find out more

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better.

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