Call Centre Assistant

Specsavers; Bedford; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Salary up to £12.91/hr

28 days annual leave + birthday off

Full time 40 hours

Pension

Headspace subscription

WeCare helpline

Clinical development opportunities

Access to latest equipment

Job summary

Specsavers is looking for a Call Centre Assistant to support audiology administration, NHS forms triage, and appointment management. You will answer calls, handle general queries, and maintain records while delivering high-quality service in a busy retail setting.

The role offers full-time hours (40 per week), a starting hourly rate of up to £12.91, pension contributions, and wellbeing benefits designed to support training and development.

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach via email and phone.
• Team player with a positive can-do attitude.
• Strong interpersonal skills to build relationships with diverse people.

Responsibilities

• Triage NHS forms and handle audiology administration.
• Answer calls and general queries; update and file records; manage appointments.

Skills

Administration

Organisational skills

Customer service

Team player

Interpersonal skills

Job description

Call Centre Assistant

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of Audiology administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Starting salary up to £12.91 per hour
• 28 days annual leave plus your birthday off!
• Full time (40 hours) - Monday to Friday
• Pension contribution
• Annual subscription to the “Headspace” app
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Access to latest clinical technology and equipment

What we’re looking for?

Some of the skills we’re looking for include:

• Excellent administration and organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desireable but not required