Optical Assistant — Premium Eyewear, Growth & Bonuses

Vision Express; Long Lee; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance and discounts

Generous holiday

Discounts + free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a friendly Retail Optical Assistant to combine personalised customer service with expert eyewear advice in a fast-paced store environment.

You will welcome customers, guide them to the right frames, assist with fittings, carry out minor repairs, and support pre-screening eye tests using the latest optical technology. A positive team player attitude and comfort with digital tools are essential.

Qualifications

• Excellent customer service and communication skills.
• Interest in eyewear and digital tools.
• Positive team player with a can-do attitude.
• Strong listening to understand customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Digital tools

Team collaboration

Tools

POS system

Optical technology

Frame adjustment

Job description

Vision Express is seeking a friendly Retail Optical Assistant to combine personalised customer service with expert eyewear advice in a fast-paced store environment.

You will welcome customers, guide them to the right frames, assist with fittings, carry out minor repairs, and support pre-screening eye tests using the latest optical technology. A positive team player attitude and comfort with digital tools are essential.