Retail Optical Assistant

Vision Express; Wells; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Frame allowance

33 days holiday

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express in Wells is seeking an Optical Assistant to deliver confident, personalised customer service and provide expert advice on frames and lenses. You will assist with fittings and minor repairs, using the latest optical technology to support customers in choosing the right eyewear.

You will also help with pre-screening eye tests and keep the store running smoothly with admin tasks. This full-time role offers bonuses based on performance and generous benefits.

Qualifications

• Confident engaging with customers and recommending products.
• Positive team player with a can-do attitude.
• Comfortable with digital tools and eyewear technology.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Team player

Strong communicator

Tools

Optical technology

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.