Optical Assistant — Customer Care & Training Path

Boots; Luton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading opticians retailer in Luton is seeking an Optical Assistant to provide exceptional customer service and assist with eyewear solutions. Primary responsibilities include supporting eye tests, dispensing eyewear, and maintaining shop standards. Successful candidates should have a passion for customer care and a desire for personal development. Competitive benefits including training programs and employee discounts are offered.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity / paternity / adoption leave pay

Flexible benefits scheme

Free 24/7 counselling and support

Qualifications

• Experience in a retail or clinical environment is desirable.

Responsibilities

• Order dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain shop floor standards.

Skills

Passion for customer care

Enthusiasm for learning and personal development

Job description

A leading opticians retailer in Luton is seeking an Optical Assistant to provide exceptional customer service and assist with eyewear solutions. Primary responsibilities include supporting eye tests, dispensing eyewear, and maintaining shop standards. Successful candidates should have a passion for customer care and a desire for personal development. Competitive benefits including training programs and employee discounts are offered.