Eyewear & Hearing Care Specialist

M&S Opticians; Llanelli; On-site; GBP 18,000 - 24,000; Full time

Job summary

M&S Opticians in Llanelli is looking for an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings inside the M&S store. You will optimise sales, manage customer records, stock, and provide exceptional service to help customers choose eyewear and maintain their care routines.

With a strong retail background and excellent communication, you will thrive in a fast-paced environment, supporting fittings, pre-tests, and appointment scheduling to meet store

Qualifications

• Experience in retail, customer service or sales.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Ability to multitask in a fast-paced setting.
• Commercial awareness and ability to maximise sales opportunities.
• Optical/healthcare experience preferred but not required.

Responsibilities

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.
• Support the fitting and dispensing of contact lenses.
• Conduct preliminary pre-tests and measurements.
• Work towards achieving store sales targets.
• Support marketing initiatives and special events.

Skills

Retail experience

Communication skills

Customer service

Sales ability

Job description

M&S Opticians in Llanelli is looking for an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings inside the M&S store. You will optimise sales, manage customer records, stock, and provide exceptional service to help customers choose eyewear and maintain their care routines.

With a strong retail background and excellent communication, you will thrive in a fast-paced environment, supporting fittings, pre-tests, and appointment scheduling to meet store