Eyewear & Hearing Care Specialist

M&S Opticians

Llanelli

On-site

GBP 18,000 - 24,000

Full time

14 days+
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Job summary

M&S Opticians in Llanelli is looking for an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings inside the M&S store. You will optimise sales, manage customer records, stock, and provide exceptional service to help customers choose eyewear and maintain their care routines.

With a strong retail background and excellent communication, you will thrive in a fast-paced environment, supporting fittings, pre-tests, and appointment scheduling to meet store

Qualifications

  • Experience in retail, customer service or sales.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organisational abilities.
  • Ability to multitask in a fast-paced setting.
  • Commercial awareness and ability to maximise sales opportunities.
  • Optical/healthcare experience preferred but not required.

Responsibilities

  • Promote optical and hearing services within the store to drive appointments.
  • Maintain accurate customer records and manage stock levels.
  • Provide outstanding customer service and handle enquiries professionally.
  • Assist patients in selecting frames and lenses suited to their needs and lifestyle.
  • Perform basic adjustments and repairs.
  • Schedule and confirm patient appointments.
  • Support the fitting and dispensing of contact lenses.
  • Conduct preliminary pre-tests and measurements.
  • Work towards achieving store sales targets.
  • Support marketing initiatives and special events.

Skills

Retail experience
Communication skills
Customer service
Sales ability

Job description

M&S Opticians in Llanelli is looking for an Optical Advisor to deliver high-quality eye and hearing care services while promoting offerings inside the M&S store. You will optimise sales, manage customer records, stock, and provide exceptional service to help customers choose eyewear and maintain their care routines.

With a strong retail background and excellent communication, you will thrive in a fast-paced environment, supporting fittings, pre-tests, and appointment scheduling to meet store

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