Ophthalmology Front Desk & Patient Services

Talantir; Frimley; On-site; GBP 19,000 - 22,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a motivated and professional Receptionist to join the Ophthalmology Department at Frimley Park Hospital. You will be the first point of contact for patients and clinical staff, handling telephone enquiries, booking follow‑up appointments, and maintaining accurate records.

The role requires excellent organisational skills, the ability to multi‑task, and a calm, friendly manner when working in a busy front‑line reception.

Qualifications

• Dealing with the public / customer service. Previous clerical experience.
• GCSE English and Maths pass or equivalent.

Responsibilities

• Answer telephone enquiries and direct calls to appropriate staff.
• Book follow-up and same-day appointments; process appointments outstanding from previous day.
• Provide front-line administrative support and maintain accurate records.
• Greet patients and visitors in a friendly and professional manner and support clinical staff.

Skills

Public customer service

IT skills

Communication skills

Multitasking

Education

GCSE English and Maths

Tools

Outlook

Word

Excel

Job description

Frimley Health NHS Foundation Trust is seeking a motivated and professional Receptionist to join the Ophthalmology Department at Frimley Park Hospital. You will be the first point of contact for patients and clinical staff, handling telephone enquiries, booking follow‑up appointments, and maintaining accurate records.

The role requires excellent organisational skills, the ability to multi‑task, and a calm, friendly manner when working in a busy front‑line reception.