Ophthalmology Appointment Scheduler

South Warwickshire University NHS Foundation Trust; West Midlands; Presencial; GBP 23.000 - 27.000; Jornada completa

Descripción de la vacante

South Warwickshire University NHS Foundation Trust is seeking three full-time Booking Coordinators for Ophthalmology. You will manage patient bookings for Outpatients and day surgery, using the PAS system and handling enquiries with a patient-focused approach.

These Band 3 roles require enthusiasm, organisation and a commitment to high-quality service. You will join a busy Ophthalmology team and contribute to timely scheduling across inpatient and outpatient pathways.

Formación

• NVQ level 2 Customer Service/Administration or equivalent.
• ECDL or RSA Stage II/III Typing.
• NVQ 3 Customer Service/ Administration or equivalent knowledge.

Responsabilidades

• Negotiate patient appointments for Outpatients and day surgery/in-patient procedures, following protocols.
• Ensure patient information is recorded on the PAS system and updated.
• Be the point of contact for booked admission enquiries from patients.
• Work flexibly and provide cross-cover for colleagues in the Department.
• Deal with day-to-day enquiries from patients, Consultants and staff in a professional manner.
• Inpatient/Outpatient booking management and theatre list preparation.

Conocimientos

Customer service

Teamwork

Organisational skills

Communication

Problem solving

Educación

NVQ level 2 Customer Service/Administration or equivalent

ECDL / RSA Typing (Stage II/III)

NVQ level 3 Customer Service/Administration or equivalent

Herramientas

Outlook

Excel

Word

Descripción del empleo

South Warwickshire University NHS Foundation Trust is seeking three full-time Booking Coordinators for Ophthalmology. You will manage patient bookings for Outpatients and day surgery, using the PAS system and handling enquiries with a patient-focused approach.

These Band 3 roles require enthusiasm, organisation and a commitment to high-quality service. You will join a busy Ophthalmology team and contribute to timely scheduling across inpatient and outpatient pathways.