Outpatient Booking & Scheduling Administrator

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting 3 Booking Administrators to provide comprehensive administrative and customer service support for outpatient access in line with Trust standards.

The role will involve coordinating appointments, maintaining patient records, and supporting booking process improvements while supervising Band 2 staff. Interviews are planned for the week of 30 November 2026.

Responsibilities

• Coordinate patient appointments and bookings across outpatient services.
• Maintain accurate patient records and communicate with patients and clinical teams.
• Support the implementation of new and revised booking processes.
• Carry out ongoing administration and monitor standardised booking procedures.
• Assist in work allocation and supervision of Band 2 booking support staff.

Job description

University Hospitals Coventry and Warwickshire NHS Trust is recruiting 3 Booking Administrators to provide comprehensive administrative and customer service support for outpatient access in line with Trust standards.

The role will involve coordinating appointments, maintaining patient records, and supporting booking process improvements while supervising Band 2 staff. Interviews are planned for the week of 30 November 2026.