Outpatient Booking & Access Coordinator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting three full-time Booking Administrators to provide administrative, booking and customer service support for outpatient services, ensuring efficient access in line with national standards.

The post holder will coordinate appointments, keep patient records accurate, communicate with patients and clinical teams, and support the rollout of new booking procedures while supervising Band 2 staff and driving continuous improvement in

Qualifications

• Experience in administrative support within healthcare settings preferred.
• Experience coordinating outpatient appointments and managing bookings.
• Strong communication skills and patient-focused approach.

Responsibilities

• Coordinate outpatient appointments and bookings to ensure efficient access.
• Maintain accurate patient records and documentation.
• Support the rollout and ongoing administration of standardised booking procedures.
• Communicate effectively with patients, clinical teams and internal stakeholders.
• Supervise Band 2 booking support staff and monitor day-to-day workload.

Skills

Administrative work

Booking systems

Customer service

Communication

Team supervision

Job description

University Hospitals Coventry and Warwickshire NHS Trust is recruiting three full-time Booking Administrators to provide administrative, booking and customer service support for outpatient services, ensuring efficient access in line with national standards.

The post holder will coordinate appointments, keep patient records accurate, communicate with patients and clinical teams, and support the rollout of new booking procedures while supervising Band 2 staff and driving continuous improvement in