Outpatient Booking Supervisor & Admin

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

University Hospitals Coventry and Warwickshire NHS Trust is seeking three Booking Administrators to provide administrative, booking and customer service support to facilitate access to outpatient services. The role supervises Band 2 staff and helps implement standardised booking procedures to improve efficiency.

The post will involve coordinating appointments, maintaining patient records and liaising with clinical teams to optimise clinic capacity. Interviews start late November 2026.

Formación

• ECDL or NVQ2 in Administration or equivalent
• Key Skills Level 2 in literacy or equivalent
• Experience with Microsoft Office packages and NHS IT systems

Responsabilidades

• Coordinate, book, amend and cancel outpatient appointments using Trust systems and agreed booking procedures.
• Supervise the day-to-day workload of Band 2 booking support staff.
• Maintain spread sheets and databases including regular information reports.
• Ensure patient appointment information is up to date and accurate with continuous administrative validation.

Conocimientos

Excellent organisational skills

High accuracy

Verbal and written communication

Problem solving

Teamwork

Educación

ECDL or NVQ2 in Administration or equivalent

Key Skills Level 2 in literacy or equivalent

Descripción del empleo

University Hospitals Coventry and Warwickshire NHS Trust is seeking three Booking Administrators to provide administrative, booking and customer service support to facilitate access to outpatient services. The role supervises Band 2 staff and helps implement standardised booking procedures to improve efficiency.

The post will involve coordinating appointments, maintaining patient records and liaising with clinical teams to optimise clinic capacity. Interviews start late November 2026.