Outpatient Booking Coordinator

UHCW; Coventry; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking three Booking Administrators to provide administrative, booking and customer service support for outpatient services. The role involves coordinating appointments, maintaining patient records and supporting clinic capacity with NHS systems.

The post includes supervising Band 2 booking support staff, contributing to new booking processes and ensuring accurate, timely information flows across clinical teams and patients.

Qualifications

• ECDL or NVQ2 in Administration or equivalent.
• Proficient in Microsoft Office including Outlook, Word and Excel.
• Experience with NHS IT systems.

Responsibilities

• Coordinate, book, amend and cancel outpatient appointments using Trust systems.
• Identify vacant slots to assist clinic capacity management.
• Liaise with patients regarding appointment arrangements.
• Supervise day-to-day workload of Band 2 booking staff.
• Maintain accurate patient records and generate regular reports.

Skills

Excellent organisational skills

Verbal and written communication

Empathetic approach

Ability to prioritise and manage/work

Problem solving and decision making

Education

ECDL or NVQ2 in Administration

NVQ2 in Administration

Key Skills Level 2 in literacy

Tools

Microsoft Office

Outlook

Excel

iPM

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking three Booking Administrators to provide administrative, booking and customer service support for outpatient services. The role involves coordinating appointments, maintaining patient records and supporting clinic capacity with NHS systems.

The post includes supervising Band 2 booking support staff, contributing to new booking processes and ensuring accurate, timely information flows across clinical teams and patients.