Operations Team Lead: Reliability & Scale

Complexio; Aberdeen City; On-site; GBP 90,000 - 130,000; Full time

Job summary

Complexio is seeking an Operations Team Lead to own production, building a system that scales while ensuring reliability across live customer-facing systems. You will shape processes, lead incidents, and drive a culture focused on observability and proactive reliability engineering.

You will define SLIs/SLOs, improve MTTR, and build a high-performing team focused on reducing outages and preventing recurrence.

Qualifications

• Strong experience in SRE, DevOps, Infrastructure, or Production Engineering.
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Responsibilities

• Own production stability and availability of all live systems.
• Lead incident management lifecycle from detection to postmortems.
• Design sustainable on-call rotations and runbooks.
• Define SLIs/SLOs and drive reliability roadmap initiatives.
• Lead and grow the Operations team with clear KPIs and accountability.

Skills

SRE

DevOps

Infrastructure

Leadership

Incident Mgmt

Observability

Production Engineering

Kubernetes

AWS

Tools

Kubernetes

AWS

GCP

Job description

Complexio is seeking an Operations Team Lead to own production, building a system that scales while ensuring reliability across live customer-facing systems. You will shape processes, lead incidents, and drive a culture focused on observability and proactive reliability engineering.

You will define SLIs/SLOs, improve MTTR, and build a high-performing team focused on reducing outages and preventing recurrence.