Operations Support Agent - Fast-Paced Logistics

FedEx; Aylesford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Training

On-the-job learning

Tuition Assistance

Employee Assistance Program

Employee reduced-rate shipping

Career opportunities

Job summary

FedEx is seeking an Operations Support Agent in the United Kingdom to join a busy team responsible for urgent package routing and customer inquiries. You will handle calls, investigate delays, and log data in our tracking system to ensure on-time deliveries.

Working 40 hours per week with shift patterns to be confirmed, you will benefit from training, on-the-job learning, and opportunities for career development within a globally respected logistics leader.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Time management

Attention to detail

Job description

FedEx is seeking an Operations Support Agent in the United Kingdom to join a busy team responsible for urgent package routing and customer inquiries. You will handle calls, investigate delays, and log data in our tracking system to ensure on-time deliveries.

Working 40 hours per week with shift patterns to be confirmed, you will benefit from training, on-the-job learning, and opportunities for career development within a globally respected logistics leader.