Operations Support Agent: Training & Growth Opportunities

FedEx; Crawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program for you &/

Employee reduced-rate shipping

Great career opportunities

Job summary

GBD FedEx Express UK Transportation Limited is looking for an Operations Support Agent to join our team in the UK. You will ensure urgent packages reach the right place on time, handle customer inquiries, investigate failed shipments, and enter data into our tracking system.

You will work with your team and supervisor in a fast-paced environment, following FedEx processes and regulatory requirements to deliver reliable service.

Qualifications

• Excellent communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Job description

GBD FedEx Express UK Transportation Limited is looking for an Operations Support Agent to join our team in the UK. You will ensure urgent packages reach the right place on time, handle customer inquiries, investigate failed shipments, and enter data into our tracking system.

You will work with your team and supervisor in a fast-paced environment, following FedEx processes and regulatory requirements to deliver reliable service.