Operations & Logistics Support - Premium Pay

FedEx Europe; Abingdon; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Full training

Career progression

Job summary

FedEx Europe in the United Kingdom is seeking an Operations Support Agent to thrive in a fast-paced environment and meet strict timelines. You will handle customer calls about collections and deliveries, sort and allocate premium deliveries, and input data into our tracking system. Full training will be provided.

Working hours are 40 per week, with a 06:00-14:30 shift Monday to Friday. The role offers a competitive salary with premium payments for evening and night hours and clear progression

Qualifications

• Excellent communication and listening skills.
• Ability to work under strict timelines.
• Attention to detail and accuracy.

Responsibilities

• Answering incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritise and re-allocate failures for the next day delivery as required.
• Input data into tracking system with accuracy.
• Maintain clear communications with team, managers and other depots.
• Follow FedEx processes, procedures and regulatory requirements.

Skills

Customer service

Phone support

Data entry

Job description

FedEx Europe in the United Kingdom is seeking an Operations Support Agent to thrive in a fast-paced environment and meet strict timelines. You will handle customer calls about collections and deliveries, sort and allocate premium deliveries, and input data into our tracking system. Full training will be provided.

Working hours are 40 per week, with a 06:00-14:30 shift Monday to Friday. The role offers a competitive salary with premium payments for evening and night hours and clear progression