Evening & Night Ops Support Agent

FedEx; Pontyclun; Remote; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training to get you started

Job summary

FedEx in the United Kingdom is seeking an Operations Support Agent for a 20 hour per week role based at our Welsh operation. You will handle urgent packages, answer customer calls regarding shipments, investigate issues, and ensure on-time deliveries while maintaining FedEx processes and high service standards.

You will also enter data into our in-house tracking system and collaborate closely with the team and supervisor.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensure urgent packages reach the right place on time.
• Answer incoming calls about shipment collection and delivery inquiries.
• Check and investigate failed shipments or collections; reallocate for next day delivery.
• Enter data into in-house tracking system.
• Coordinate with team, manager and other operations stations.
• Adhere to FedEx processes and regulatory requirements.

Skills

Clear communication

Fast-paced environment

Time management

Job description

FedEx in the United Kingdom is seeking an Operations Support Agent for a 20 hour per week role based at our Welsh operation. You will handle urgent packages, answer customer calls regarding shipments, investigate issues, and ensure on-time deliveries while maintaining FedEx processes and high service standards.

You will also enter data into our in-house tracking system and collaborate closely with the team and supervisor.