Operations Support Agent — Fast-Paced Delivery Ops

FedEx; Swindon; Híbrido; GBP 26.000 - 35.000; Jornada completa

Descripción de la vacante

FedEx in Swindon is seeking an Operations Support Agent to join a fast-paced team. You will handle customer delivery queries, input data, and coordinate premium deliveries to ensure timely service.

The role is 40 hours per week, Monday to Friday, 09:30–18:00, with enhanced pay for hours worked between 7pm-10pm and 10pm-6am. FedEx emphasises inclusion and offers career progression opportunities.

Responsabilidades

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.

Descripción del empleo

FedEx in Swindon is seeking an Operations Support Agent to join a fast-paced team. You will handle customer delivery queries, input data, and coordinate premium deliveries to ensure timely service.

The role is 40 hours per week, Monday to Friday, 09:30–18:00, with enhanced pay for hours worked between 7pm-10pm and 10pm-6am. FedEx emphasises inclusion and offers career progression opportunities.