Operations Support Agent: Fast‑Paced Logistics & Service

FedEx Express México; Swindon; Sur place; GBP 30 000 - 32 000; Plein temps

Résumé du poste

GBJ FedEx Express UK Transportation Limited is seeking an Operations Support Agent in Swindon for a 40-hour week, Monday to Friday, 09:30–18:00 (with a 30-minute break). The role includes handling customer calls about collections and deliveries, sorting premium and distance deliveries, and resolving failed deliveries with data input into tracking systems.

You will work closely with the supervisor and team to adhere to FedEx processes, ensuring timely, high-quality service while complying with

Qualifications

• Responsibilities are focused on handling calls related to collection and delivery queries.

Responsabilités

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating failed deliveries/collections and re-allocating for next day delivery.

Description du poste

GBJ FedEx Express UK Transportation Limited is seeking an Operations Support Agent in Swindon for a 40-hour week, Monday to Friday, 09:30–18:00 (with a 30-minute break). The role includes handling customer calls about collections and deliveries, sorting premium and distance deliveries, and resolving failed deliveries with data input into tracking systems.

You will work closely with the supervisor and team to adhere to FedEx processes, ensuring timely, high-quality service while complying with