Operations Support Agent - Evening/Night Premium Pay

Gbj Fedex Express Uk Transportation Limited; Luton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Full training

Benefits package

Job summary

FedEx Express UK is hiring an Operations Support Agent in Luton to join a fast-paced team that meets strict timelines. You will handle customer calls about collections and deliveries, sort and allocate orders, investigate failed deliveries, input data into the tracking system, and maintain clear communication with colleagues across depots.

The role includes 40 hours per week, Tuesday to Saturday shifts, full training, and a competitive salary with benefits.

Qualifications

• Experience in a fast-paced logistics environment.
• Excellent communication and interpersonal skills.
• Ability to use tracking systems and input data accurately.

Responsibilities

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries or collections as needed.
• Prioritise and re-allocate failures for the next day delivery.
• Input data into the tracking system with accuracy.
• Maintain clear and effective communication with the team and depot managers.

Skills

Customer service

Data entry

Phone support

Team collaboration

Job description

FedEx Express UK is hiring an Operations Support Agent in Luton to join a fast-paced team that meets strict timelines. You will handle customer calls about collections and deliveries, sort and allocate orders, investigate failed deliveries, input data into the tracking system, and maintain clear communication with colleagues across depots.

The role includes 40 hours per week, Tuesday to Saturday shifts, full training, and a competitive salary with benefits.