Logistics Operations Support Specialist

Fedex; East Malling; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Compensation package

On-the-job training

Learning resources

Tuition assistance program

Employee assistance program

Shipping discount

Career opportunities

Global brand

Job summary

FedEx in the United Kingdom is recruiting for Operation Support Agents on a temporary 12-month contract. Working hours are 40 per week with a 07:00 to 16:00 shift, Monday to Friday.

You will help ensure urgent packages reach the right place on time, handle customer calls about shipments, investigate failed deliveries, and enter data in the tracking system. You will also adhere to FedEx processes and collaborate with the team.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Fast-paced environment

Time management

Job description

FedEx in the United Kingdom is recruiting for Operation Support Agents on a temporary 12-month contract. Working hours are 40 per week with a 07:00 to 16:00 shift, Monday to Friday.

You will help ensure urgent packages reach the right place on time, handle customer calls about shipments, investigate failed deliveries, and enter data in the tracking system. You will also adhere to FedEx processes and collaborate with the team.