Evening/Night Ops Support Specialist (Logistics)

FedEx Express México; Luton; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Evening/night premium

Job summary

GBJ FedEx Express UK Transportation Limited is seeking an Operations Support Agent in the UK. You will work a 40-hour week, handling customer calls about collections and deliveries, and you will ensure accurate data entry in the tracking system while following FedEx procedures.

The role emphasizes timely movement of freight, collaboration with managers and depots, and adherence to local and corporate requirements, with excellent training and career opportunities offered.

Responsibilities

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls.

Job description

GBJ FedEx Express UK Transportation Limited is seeking an Operations Support Agent in the UK. You will work a 40-hour week, handling customer calls about collections and deliveries, and you will ensure accurate data entry in the tracking system while following FedEx procedures.

The role emphasizes timely movement of freight, collaboration with managers and depots, and adherence to local and corporate requirements, with excellent training and career opportunities offered.