Evening Operations Support Agent

FedEx Group; Swindon; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Full training

Benefits package

Job summary

FedEx is seeking an Operations Support Agent in Swindon for 20 hours per week, with a Monday to Friday 16:00–20:00 shift. The role offers £14.02 per hour, with additional premia for 7pm–10pm (£1.51) and 10pm–6am (£1.82).

Weekly pay on advertised hours is £303.05, plus training and benefits. You will handle customer calls about collections and deliveries, sort premium and distance deliveries, investigate failed deliveries, input data, and collaborate with the team to meet tight deadlines while

Responsibilities

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.

Job description

FedEx is seeking an Operations Support Agent in Swindon for 20 hours per week, with a Monday to Friday 16:00–20:00 shift. The role offers £14.02 per hour, with additional premia for 7pm–10pm (£1.51) and 10pm–6am (£1.82).

Weekly pay on advertised hours is £303.05, plus training and benefits. You will handle customer calls about collections and deliveries, sort premium and distance deliveries, investigate failed deliveries, input data, and collaborate with the team to meet tight deadlines while